Privacy Policy

Your Privacy is Important to Us

Family Programs Hawai‘i (FPH) respects your privacy and is committed to protecting it.  As a user of this web site (the “Site”), you are valued by us and we will take appropriate measures to protect the information provided by and collected from you on this Site. This privacy guideline explains how FPH collects and uses any personal information that you provide through your donations to our organization.

What We Collect

On the Family Programs Hawai‘i website, you can make donations, information requests, or sign up to receive news and information from us.  The types of personal information you provide to us on these pages may include name, address, phone, email address, user IDs and passwords, billing information, transaction, credit card information and contact preferences. We also collect demographic and profile data in our databases.  Family Programs Hawai‘i uses your information to acknowledge your donation directly, to help us understand your needs and interests and provide you with better services.  Specifically, we use your information to help you complete a donation, to communicate with you, to provide services and support, and to update you on our programs.

Credit card information is used only for donation processing, and is not used for other purposes.  We use an outside credit card processing company to process donations.  This company does not retain, share, store or use personally identifiable information except for the purpose of providing this service.

Your information is kept private.  We will not disclose, sell, rent or lease your personally identifiable information to others, nor will we share, trade or exchange your personally identifiable information with anyone outside Family Programs Hawai‘i without your prior consent.  FPH will disclose all information as required by law.

If your personally identifiable information changes (such as your zip code), or if you no longer desire our service, we will endeavor to provide a way to correct, update or remove the personally identifiable information you provided to us.

Security:  Protecting Personal Information
When you make a donation or request information, we use a secure server.  We use SSL encryption when collecting or transferring sensitive data such as credit card information.  Credit card numbers are only used for processing donations and are not used for other purposes.  Our efforts to protect credit card fraud help protect your financial data security.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.  This includes a firewall and 24-hour monitoring of site activities by our hosting service provider as well as 128-bit SSL encryption (where allowable by law) on all transaction-oriented operations between you and PCF via our transaction service provider.


Our website uses “cookies.”  A “cookie” is a small data file transferred by our website to your computer’s hard drive containing information that helps us make your experience of using our website more individualized and convenient.  Our cookies do not contain any personally identifying information.  We send cookies when you surf our Site, make a donation, request information or sign up for certain services.  Accepting the cookies used on our site does not give us access to your personally identifiable information, but we may use the cookies to identify your computer.  We use cookies to deliver information specific to your interests and to save your password so you don’t have to re-enter it each time you visit our site.

Links to Other Sites

This site links to other sites.  Family Programs Hawai‘i is not responsible for the content or privacy practices of other websites.  We will not pass your information along to the linked site; however, we cannot protect the information you provide to that site.  We encourage our users to be aware when they leave our site and to read the privacy statement of each and every website that collects personally identifiable information.  This privacy statement applies solely to information collected by this website.

Information Monitoring

Family Programs Hawai‘i monitors customer traffic patterns and site usage to help us develop the design and layout of the Family Programs website.  We may also use the information we collect to occasionally notify you about important changes to the website, new services or features offered by Family Programs Hawai‘i, and special offers and information we think you will find valuable.  If you would rather not receive this information, please contact us through one of the channels identified in the choice/opt-out section.

Our Commitment to Children’s Safety and Privacy

Protecting the safety and privacy of the very young is especially important to Family Programs Hawai‘i.  We comply with the 1998 Children’s Online Privacy Protection Act (COPPA).  COPPA and its accompanying FTP regulation establish United States federal law that protects the privacy of children using the Internet.  We do not knowingly target or collect personal information from children under 13.

If you want to notify us of our receipt of information by children under 13, please do so by emailing us at    Family Programs Hawai‘i is committed to protecting the privacy needs of children and we encourage parents to take an active role in their children’s online activities and interests.

Email Guidelines

Family Programs Hawai‘i does not send unsolicited commercial email to individuals with whom they do not have consent/permission or a pre-existing or current business relationship.

Family Programs Hawai‘i provides all email recipients with a clear, easy and effective method to unsubscribe to any and all online communications.

Opt-Out Guidelines

From time to time, we may send E-newsletters, emails and other information to users about Family Programs Hawai‘i and its activities.  We may also send you information from other like-minded organizations whose services we think you might find interesting.  Our Site provides users the opportunity to opt out of receiving such communications from us at any time.  To opt out, please send an email to:    or call 808-521-9531.  You may also mail your request to:

Family Programs Hawai‘i
250 Vineyard Street
Honolulu, HI 96813-2445

Family Programs Hawai‘i– Tell-A-Friend

If a user elects to use our referral service to obtain information for a friend, we ask them for the friend’s name and email address.  Family Programs Hawai‘iwill automatically send the friend a one time email inviting them to visit the site.  Family Programs Hawai‘i stores this information for the sole purpose of sending this one time email.  The friend may contact Family Programs Hawai‘i at   to request the removal in this information from our database.

Conditions of Use, Notices and Revisions

We will always use information in accordance with the privacy guidelines under which the information was collected.  However, our organization changes constantly, and our privacy guidelines may change as well.  If we decide to change our privacy guidelines, we will post the changes here so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we may disclose it.  If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email.  Users will then have a choice as to whether or not we may use their information in this different manner.  We may email periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.

Contact Us – Tell Us What You Think

Family Programs Hawai‘i values your opinions and welcomes your questions and comments about our privacy guidelines.  Please contact us by email at   or by phone at 808-521-9531 to tell us what you think, or if you have any concern about privacy at  You may also write to:

Family Programs Hawai‘i
250 Vineyard Street
Honolulu, HI  96813-5409


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